Privacy Policy

What we collect

If you message us on WhatsApp, we receive the contact details, request details, location or timing, and other information you choose to share. Earlier customer waitlist entries include name, email address, city, service interests, and consent records. Provider applications include the information requested on the application form. We do not request customer payment information or government identification through this website.

How we use and share enquiry information

We use your message to respond and consider whether a provider introduction may be possible. Our assistant, an AI system, replies on WhatsApp first, and our team reviews requests and steps in when needed. If you ask us to connect you, we may share the contact details and relevant request information you gave us with a prospective provider so they can decide whether to respond. Providers handle information they receive under their own practices. We do not use an earlier waitlist entry as a request for an introduction.

Other information and service providers

We use earlier waitlist information to share launch and service-availability updates under the consent given when it was collected. We use provider application information to review prospective providers and contact applicants. Cloudflare processes website security checks, hosting, and database storage for the forms, and hosts our other services. PlanetScale provides database storage for WhatsApp conversations, provider applications, and provider drafts from the AtYours app for ChatGPT and Claude. Our WhatsApp assistant uses third-party AI services, which process message content to generate replies. WhatsApp handles messages under its own privacy practices. These service providers may process information outside Quebec and Canada, including in the United States. Information processed elsewhere may be accessible to courts, law enforcement and national security authorities under local law. We use reasonable safeguards and do not store IP addresses with waitlist or provider records.

The AtYours app for ChatGPT and Claude

The AtYours app for ChatGPT and Claude helps you draft a message to AtYours. It has no sign-in and never asks for passwords, sign-in or verification codes, or government identification. What you type in ChatGPT is handled by OpenAI, and what you type in Claude is handled by Anthropic, each under its own terms and privacy policy.

If you are looking for a service, the app receives the short request the assistant prepares (service, description, general area, timing, and budget) only to build a WhatsApp link with that summary filled in. The app removes phone numbers and email addresses it detects in the text. It does not store your request, and no message is sent to AtYours unless you open the link and press Send in WhatsApp. We ask for your exact address later on WhatsApp, if it is needed.

If you are a provider, the app receives the profile you confirm (business or trading name, which may be your own name; services and prices; service area; travel distance; availability; and experience or notes) and stores it under a one-time code for 7 days. The app removes phone numbers and email addresses it detects, and we ask you not to include anyone else's personal details. Drafts are deleted automatically after 7 days, whether or not they were used. If you send “JOIN” with your code to AtYours on WhatsApp before then, your profile becomes a provider application, which we review before approval and handle as described for provider applications in this policy.

Requests from the app reach us from OpenAI's or Anthropic's servers, not directly from your device. To prevent abuse, we briefly use a hashed form of the request's IP address; we do not store the raw IP address. Once you send a message on WhatsApp, the rest of this policy applies to that conversation. To ask us to delete a provider draft before it expires (please include its one-time code so we can find it), or anything else we hold, contact us.

Retention and your choices

We keep enquiry conversations while responding or making an introduction and may retain them for reasonable follow-up or legal obligations. We retain waitlist entries until you withdraw, request deletion, or the launch-notification purpose is completed. Provider applications are retained until withdrawal or deletion is requested. To request access, correction, withdrawal, or deletion, contact us on WhatsApp.

Privacy contact

Our Privacy lead is responsible for how AtYours handles personal information. For privacy questions, requests, or complaints,contact the Privacy lead on WhatsApp.

Updates

We may update this policy as the public beta evolves. The date above identifies the latest revision.