Good questions, answered.

Booking starts with a message — call, text, or WhatsApp us with a description of what you need done. We'll ask a few questions, confirm the scope and a flat-rate quote, and book a time that works for you. No app, no online form, no automated chat. A real person handles every booking.

The conversation before the visit is important — it lets us send the right technician with the right tools, rather than showing up and discovering the job is different than expected.

We recommend booking at least 48 hours in advance to guarantee your preferred time. For urgent issues we'll do our best to accommodate shorter notice — just reach out and we'll let you know what's available.

Weekend and evening slots fill quickly. If your timing is firm, the earlier you reach out, the better.

Yes, always. We give you a clear flat-rate quote before the visit is confirmed. If we find something unexpected on-site, we'll tell you and agree on any change before we touch it. No surprise invoices.

Pricing depends on the service, complexity, and your location. We'll be straightforward about cost in the first conversation.

Not much. For network work, know your ISP modem location and have the Wi-Fi password accessible. For smart home installs, have devices unboxed if you'd like. For NAS setup, have the unit and drives on hand. We'll confirm specifics when you book — no need to prepare beyond that.

We bring the tools; you just need to be home. If you have your ISP account login or previous network documentation, that's helpful but never essential.

Always. Every TechAtYours visit ends with a plain-English walkthrough of what was done, how your setup now works, and how to manage it going forward. We also leave a one-page summary of your network or device setup if relevant — so you're never dependent on us to remember what you have.

The goal is that you feel confident in your own home technology, not that you need to call us back every time something changes.

Yes. We work with whatever you already have wherever possible. If something genuinely needs replacing to fix the problem properly, we'll tell you honestly — and recommend specific models rather than selling you anything ourselves. No upsell, no commissions.

We're not a hardware reseller. Our advice on equipment is independent.

TechAtYours currently serves the Greater Toronto Area, including Toronto, Mississauga, Vaughan, Markham, Richmond Hill, and Oakville. If you're just outside the GTA, reach out — we'll let you know honestly if we can make it work.

We're expanding across Ontario. If your area isn't listed yet, ask — coverage grows regularly.

Pricing is flat-rate per job, agreed upfront — not hourly. The quote depends on the type of work, the complexity of your existing setup, and your location. We give you the number before you commit, and it doesn't change unless the scope does (and only then with your approval).

We deliberately avoid hourly billing because it creates the wrong incentive — a job that takes us 45 minutes shouldn't cost you differently than one that takes 2 hours for the same outcome.